We sell everything from brand-new, factory-sealed gems to open-box treasures and returned goodies that still have plenty of life left. Since our inventory comes from a wide mix of retailers and sources, the condition can vary quite a bit. That’s why we’ve built a simple, 12-tier system to clearly label each item’s condition — so you know exactly what to expect. No vague descriptions, no guesswork. Just honest, transparent details based on our team’s careful inspections.

We know returns are a hassle for everyone (including us), so our goal is to get it right the first time. That’s why we provide a detailed condition label and include a second image in each listing that clearly explains what that condition means. Of course, we’re human — and once in a while, we’ll miss something. If that happens, we’ll make it right. Your satisfaction matters more to us than any single sale. We’re here to help you score a great deal and feel great about it.