Auction Sales FAQ

For all auction sales, our order fulfillment team is available Monday, Wednesday, Friday from 11:00am - 5:00pm. There are no pickups available on Tuesday, Thursday, or Saturday. All operations are closed on Sunday.

You do have the ability to schedule an appointment through your bidder dashboard. However, no appointment is required to pick up your order. We serve customers as they arrive, so simply arrive during our pickup hours, and we will get you taken care of!

No need to reschedule if you have missed an appointment. As long as you arrive within a week of the auction, during a pickup time - we will get you taken care of!

We hold orders for two pickup days after the completion of an auction. Beyond that, we try to give one additional day for a grace period. After that time, the order will be forfeited and disposed of by the seller.

We do hold items for the time stated in each auction's terms. We typically add a day or two so that all items are held for an entire week. After that time, the items are forfeited and the seller will dispose of the items in whatever method determined by the seller. There is no refund given for items that are forfeited due to failure to pickup.

If we refunded items that were not picked up, customers could purchase items that other customers wanted, and never pick them up with no consequence. Additionally, there is a cost to every day that an item sits on our shelves. As a result, we do not allow any refunds on items that are not retrieved within the pickup window for an auction.

Our team is only available during standard pickup ours. Outside of those times we are busy prepping for additional auctions so you can get more great deals on future items! As a result, we are unavailable for pickup on Tuesday, Thursday, and Saturday. We are always closed on Sunday.

Sorry to hear that! Our product listing team will make every effort to document the condition through pictures and/or descriptions. Ultimately, we know we are imperfect and, with the number of products listed, there will occasionally be items that need to be returned. In order to request a return and a partial refund, please fill out this return request form.

We will refund all the proceeds from that transaction that we keep (everything but the Buyer's Premium and tax on the Buyer's Premium).

Here is the breakdown: The total eligible refund will be the bid amount (final hammer price), the $1.00 handling fee, and the sales tax on the final bid amount. For example, if you win an item with a bid of $50, you would be eligible for the refund on the bid of $50, the handling fee of $1.00 and the sales tax on $50 ($3.75 in this example), bringing your total refund to $54.75. For this example, the total invoice amount would be $64.43. The buyer's premium ($9.00 in this example) and the tax on the buyer's premium ($0.68 in this example) are not eligible for refund. THE BUYER'S PREMIUM IS PAID TO EQUIP-BID, AND WE CANNOT REFUND THIS PORTION OF THE SALE. THEY RECEIVE THE BUYER'S PREMIUM REGARDLESS OF THE FINAL STATE OF THE TRANSACTION. Air Capital Auctions does not retain the buyer's premium and cannot refund this amount. On 48-hour Guarantee Eligible items, we will refund you all the money we are in possession of for this transaction if the item is non-functional.

Generally speaking, we only accept returns on items marked as 48-hour Guarantee Eligible. You are welcome to request a return, but any request outside of the normal guidelines would be considered a one-time courtesy return.

If an item is listed as Sold as-is, all sales are final for these items.

Once the return request form is submitted, a team member will review the request to ensure we can accept the return.

Within one to two business days, you will receive an email with return instructions if approved or with additional requirements if the request is not approved for return.

Unless otherwise stated, the lot needs to be returned to us during our pickup hours (Monday, Wednesday, Friday from 11am-5pm) within the timeframe indicated on the approval email.

All refunds are processed within 24 hours, and a refund receipt is emailed to you directly. There is no need to sign this receipt (it is for your records only). That day, the funds leave our accounts. Most customers report that their financial institutions take 5-10 business days to deposit funds back into their accounts. We are unable to see or track these funds once they leave our account and all additional questions should be directed to y our financial institution.

We do not ship auction items under any circumstances. Unfortunately, when we have attempted this in the past, it has been used to scam our company - and as a result - we are no longer able to provide this service.

We would love to hear from you! With listing thousands of items each month, something will slip passed us. We are not perfect and sometimes list things incorrectly. If you notice something that was listed incorrectly in a live auction, please reach out to us so we can get it corrected.

Thanks for thinking of us!

We have no ability to change, add, remove or alter a bid in any way. As you can imagine, that would represent a significant conflict of interest if we had that ability. If you are in a bind, we recommend reaching out to the bidding platform (Equip-Bid) to ask about your options.

Air Capital Auctions is not responsible for mistaken or erroneous bidding.

All orders must be paid for in full by the end of the first pickup day following in the auction. Bidders for Air Capital Auctions are required to have a current card on file with the bidding platform. All cards are charged for the invoice total at the conclusion of the auction.

Yes! We do accept cash payments. Please bring exact change, we do not make change at the warehouse. For security reasons, we do not keep any money at the warehouse, and payments are placed into a secure drop safe so making change is not possible.

Oh no! This is one of our least favorite things that pops up from time-to-time. We will continue looking for the item and audit the shelf at the end of the day for any item that was designated as missing in the warehouse. If we are unable to locate the item at the end of the day, it will be refunded fully including all cost, fees, taxes and buyer's premium since we were unable to locate the item. Sorry again - we will work to do better for you next time!