We are sorry to hear that something wasn't quite right with your recent order! Items that are listed as 48-hour Guarantee Eligible are guaranteed to be fully functional. If an item from your order is missing parts (other than hardware), have damaged components, and/or are unusable, we are glad to review the request to return it to the warehouse.

Please keep in mind the item needs to have been picked up in the past 48-hours, and if approved for return, we would need to receive it back in the original packaging.

We never want to end up here, but we are glad you're reaching out to see if we can make it right for you!